Welcome to GrowSales.io. We value your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and support systems.
1. Information We Collect
To provide our sales-enablement services and technical support, we collect the following categories of information:
- Contact Information: Name, email address, and phone number.
- Business Details: Job title, company name, industry, and business size.
- Support Data: Information you provide when submitting a support ticket, including screenshots, descriptions of issues, and communication logs.
- Usage Data: IP address, browser type, and how you interact with our platform (collected via cookies or similar technologies).
2. How We Use Your Information
We use the data collected for the following business purposes:
- Service Delivery: To set up your account and provide the core functionalities of GrowSales.io.
- Customer Support: To identify your business account and communicate with you via email or phone to resolve technical issues.
- Platform Improvements: To analyze how users interact with our site to improve UI/UX and feature sets.
- Compliance: To meet legal obligations and prevent fraudulent activity.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Contractual Necessity: To provide the services you signed up for.
- Legitimate Interest: To provide effective customer support and improve our platform.
- Consent: Where you have explicitly opted in (e.g., for marketing newsletters).
4. Data Sharing & Third Parties
We do not sell your personal or business data. We only share information with third parties in these limited cases:
- Service Providers: Cloud hosting (e.g., AWS/Google Cloud) or CRM tools used solely to facilitate our support and operations.
- Legal Requirements: If required by law to comply with a subpoena or similar legal process.
5. Data Retention
We retain your information only as long as:
- Your account is active.
- It is necessary to provide you with support history.
- Required by law (e.g., for tax or audit purposes).
6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access/Correction: Request a copy of your data or ask us to fix inaccuracies.
- Deletion: Request that we delete your personal information ("The Right to be Forgotten").
- Opt-out: Unsubscribe from non-essential communications at any time via the "Unsubscribe" link in our emails.
7. Security
We implement industry-standard security measures, including SSL/TLS encryption for data in transit and secure database storage to protect your phone numbers and business details from unauthorized access.
8. Contact Us
If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection lead at:
Email: hello@growsales.io
Phone: +917603982105